FAQ
1. orders & dispatch
It's really easy! Choose your favourite model, add it to your shopping basket and go to the checkout. Enter your delivery address and select a payment method. After completing your order, you will receive a confirmation email.
We deliver within Austria and to selected European countries. You can find a detailed overview of the shipping countries and costs in the checkout process.
Austria: 2-4 working days
Europe: 4-7 working days
International orders: 7-14 working days
You will receive a tracking number as soon as your order has been dispatched.
2. payment
We offer you a variety of secure payment options:
✔ Credit card (Visa, Mastercard, AMEX)
✔ PayPalisa, Mastercard, AMEX)
✔ Klarna (invoice & payment by instalments)
✔ Apple Pay / Google Pay
✔ Bank transfer
Yes, we use modern encryption technologies to protect your data. Your payment information is never stored or shared.
3. return & exchange
Yes, you can return your order within 8 days of the date of purchase. The goods must be unworn and in the original packaging.
Contact our support team at hello@edelblick.at and request a return label.
Pack your glasses safely in the original packaging.
Send the parcel to the address given.
After receipt, we will check the goods and refund the purchase amount within 7 working days.
Yes, the buyer bears the costs for the return shipment. However, if the glasses are faulty or the wrong product has been delivered, we will of course cover the return costs.
No, unfortunately an exchange is not possible.
4. product information
The models are made from high-quality materials and feature our exclusive engraved logo on the lenses and temples - a real statement of style and individuality.
No! Each model is a statement in itself.
Our designs are unisex and can be worn by anyone who values style and quality.
5. customer service & contact
Our support team is always at your disposal. Simply contact us via:
📧 E-mail: hello@edelblick.at
📍 Address: JMW CapSol Ltd, Carpenter Court 1, SK7 2DH Cheshire, United Kingdom
Our support hours: Monday - Friday from 9:00 - 18:00
If you have any further questions, please do not hesitate to contact us. We look forward to helping you!
